How It Works

We like to keep things simple, so we have 3 easy steps to creating your On Hold Messages.

We like to keep things simple, so follow our...

3 easy steps

inarrator discovery call

Discovery call and proposal

Book a call with us so we can learn more about your business and provide a customised proposal that perfectly fits your requirements.

inarrator script creation

Script creation & approval

Our expert scriptwriting team will craft the perfect messages to promote your business. Choose your voice artist and music track from our extensive library, then approve.

inarrator record audio

Record & produce your audio

Our studio team will record your messages and mix with your selected music track. Your audio files will be supplied formatted ready to load onto your phone system.

Some of our awesome clients:

Frequently Asked Questions

We've worked with a large number of clients, so we've pretty much heard every question you could possibly ask, so before getting in touch, take a look at our FAQs, we may have already answered your question.

From Discovery Call to supplying your audio can as little as a week, it really depends how quickly you are able to select your voiceover and music, and then approve your script. For most clients the process takes 2 weeks.

Professional script writing is included with all our On Hold Marketing Packages. You can write your own script if you’d prefer and one of our scriptwriters will cast their eye over it to check the tone of voice and make any necessary improvements.

Usually 48 to 72 hours. Once you’ve selected your voiceover and signed off your proposal we’ll begin the recording and production process.

This depends on which package you purchase. Our most popular and recommended duration is 3 minutes of On Hold Audio; this will contain 6 separate marketing messages each around 20 seconds long, with 10 seconds of music between each message. This makes it easier to update your audio in the future as you don’t need to re-record all your messages.

No! All our voiceovers are living and breathing human beings who have been professional voiceovers for at least 10 years. We only work with the best voiceover artists in the UK. Listen to our most popular voices here

We have a number of voices that we work with on a daily/weekly basis, but have access to over 1,200 voices in over 90 languages. We are able to provide voiceovers with a range of accents, and foreign language voices.

Not if you’re using On Hold Audio that we’ve supplied. All our music tracks are exempt.

Simple… you’re covered by our industry unique 5 Point Guarantee:

1. We Guarantee You’ll Love Your Audio… Or We’ll Re-Record It For Free

2. We’ll Hit Your Deadline – Guaranteed

3. The Best Quality Audio At The Best Price

4. Only Use Experienced Full Time Professional Voiceovers

5. Future Updates With The Same Voiceover

Yes, in fact we specialise in multi lingual recordings. No matter what language you need we’ll have it covered.

Give us a call on 0800 0112 123 or email your script to and we’ll send a proposal over.

Yes. As long as you have a business phone system with a hold feature.

If you’ve got a VoIP system, it’s as simple as uploading your files.

If you have an on-premise system, as long as you have an ‘MOH’ option on your phone system, you can have On Hold Messages. We will provide your audio in whichever file format your phone system supports. We also have Music On Hold Players if you need an external player for the music.

You can, however they are not always available when we need them, and using a well-known actor or actress involves a considerable cost increase.

We don’t recommend this as the audio needs to be studio quality, and it is harder than you might think to get the read, speed and intonation right – that’s why we leave it to our professionals who are voice scripts day in, day out!

In a similar way to using a famous actor or actress to voice a script, using a song that is well-known incurs considerable costs and would require you to have a PRS/PPL licence.

Absolutely! Listen to ours here – if this is something you’re interested in, let us know. We love creating bespoke songs for our clients.

The most common formats for phone systems are 8Khz 8Bit Mono uLaw Wav and 8Khz 16Bit Mono Wav. We can supply your audio in any phone-ready format, including aLaw, uLaw, Wav, Mp3, and ADPCM.

We optimise all files for the best sound when played on your telephone system.

Don't just take our word for it...

We work with some brilliant companies and here's what they have to say about us..

  • Stephen Mod

    RJ Wilson

    “All our queries have been responded to promptly. I cannot fault the service in any way. Good package that meets our needs at a reasonable price with a personal touch.

    We have already had positive feedback about our new music on hold service.”

  • Adrian Bingham

    Head of Contact Centre, Jury's Inn

    “We’ve started a journey with Jurys Meetings and iNarrator has helped to start that journey. Starting to inform customers that we have meeting rooms and that really shows the power of messaging in terms of creating a talking point that then creates customer awareness that then potentially creates business.

    The reason why Jurys Inn has a relationship with iNarrator is the personal touch of doing business how we want it, when we want it, in the method we want it, and it’s always of the utmost quality, iNarrator have a genuine interest in what we do and improving that for us.”

  • Kevin Vost

    Head of Contact Centre, Wandle

    “iNarrator has helped Wandle sound more professional, more streamlined and have a more joined up approach, the main outcome has been a phenomenal reduction in call wait times. The professional voice messaging supplied by iNarrator is authorative and guides customers to exactly what they need to be.

    It’s a pleasure doing business with iNarrator, it’s one phone call and they take care of the rest.”


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