You’ve done the hard work by getting customers to call you, don’t put them off at the last minute!
First impressions count; callers will judge your business on how their call is handled and what they hear whilst holding the line.
You have the undivided attention of callers whilst they are On Hold; this is your opportunity to promote your products and services, and reinforce your brand.
“iNarrator has done a great job helping us create an IVR system which means all we have to do now is monitor and make tweaks at the relevant times of the year.
Steve and the team are always available at the end of the phone if we need to speak and make changes, and critically new messages are always turned around really quickly for us. Overall we’re very happy with the service we receive.”
“The consistently in the voice and music across all lines will help with our business branding.
The On Hold Messages really help the customer get a feel for who we are and what we are trying to achieve with our service as well as allowing us to cross sell.”
“In the same month we implemented On Hold Marketing from iNarrator one of our existing clients heard our message promoting our commercial service and subsequently purchased the service, which easily covered the cost of the On Hold Marketing for a whole year.”
We can reduce abandoned calls & at the same time promote your products and services to existing & potential clients.