You’ve done the hard work by getting customers to call you, don’t put them off at the last minute!
First impressions count; callers will judge your business on how their call is handled and what they hear whilst holding the line.
You have the undivided attention of callers whilst they are On Hold; this is your opportunity to promote your products and services, and reinforce your brand.
“Thanks to iNarrator we now have a bespoke and informative system for our valued customers so that they feel confident that they are dealing with a professional company.
The package fitted our needs, the quality recording was great value for money and our account manager was very helpful.”
“All our queries have been responded to promptly. I cannot fault the service in any way. Good package that meets our needs at a reasonable price with a personal touch.
We have already had positive feedback about our new music on hold service.”
“We have seen an improvement in customer experience and customer journey along with an increase in sales revenue now that the calls are routing to the right team.
The service, co-operation and speed to implement and make changes was really good. I very much liked the no fuss, simple approach that IVR Recordings has provided.”
We can reduce abandoned calls & at the same time promote your products and services to existing & potential clients.