You’ll love your audio or we’ll re-record it for free
We'll hit our promised deadline
The best quality audio at the best price
We only use professional, full-time voiceover artists
Future updates with the same voiceover artist
Over the years we’ve perfected our client onboarding process and we’re so confident in our whole process that if you’re not 100% happy with the finished audio we’ll re-record it for free, just tell us within 2 working days of receiving your audio.
Obviously, we have to follow our pre-production process to ensure we don’t miss anything:
i. Script review, voiceover and music selection
Your script will be presented via our online proposal system, it’s super important that your script is 100% correct before you sign off. We’ll organise a call to discuss any words with difficult pronunciations to make sure they’re spot on – we’ve got every detail covered.
ii. Sign off and production
Once your script, voiceover(s) and music selections have been signed off we enter the recording and production phase. We’ll book your voiceover artist to record as soon as possible.
You tell us your project deadline and we will ensure your sparkling new audio is with you on or before the date agreed. As long as there are no hold-ups along the way at your end, we’ll keep our side of the bargain and deliver on time.
If you find the same service with the same voiceover(s) for a better price with another supplier, we’ll aim to match the price. Of course we’ll need to see a detailed proposal from the competitor to verify the service and voiceover(s) are exactly the same.
We’re often asked if the voiceovers we use are real people… the answer is YES.
They’re living, breathing human beings who are extremely talented, they know how to lift words off the page and make them resonate with listeners. Basically when it comes to voiceovers, other providers aren’t as picky as us! You’ll have heard all of our voiceover artists on national TV and radio campaigns so you know you’re getting the crème de-la crème of voices.
If you opt for a continuity package we guarantee to record all updates with the same voiceover(s). In the unlikely event that:
i. The voiceover is ill you can:
Wait until the voiceover returns… or
If the recording is urgent we’ll record with a similar voice then we’ll re-record with your usual voiceover when they return to work.
ii. The voiceover becomes permanently unavailable:
We will evenly split the cost of re-recording all messages that are still in use with a new voiceover. This is only fair as we can’t protect against long term illness and death! We’re glad to say this has never been an issue for any of our clients.
If you want an experienced team with a combined experience of over 25 years in the marketing and audio production industries, then you’ve found the perfect partner right here. We look to create long term relationships, not just a flash in the pan. We want to get to know you and your company to provide the best possible products we can.
We’ll do what we say we will, and we’ll do it well, whilst staying true to our core values, providing outstanding customer service and quality.
We’ll go the extra mile for customers and our team to deliver the best result for everyone involved in the project.
We provide outstanding quality audio and world class customer service, providing excellent value to our clients to give a positive return on investment.
“iNarrator has helped Wandle sound more professional, more streamlined and have a more joined up approach, the main outcome has been a phenomenal reduction in call wait times. The professional voice messaging supplied by iNarrator is authorative and guides customers to exactly what they need to be.
It’s a pleasure doing business with iNarrator, it’s one phone call and they take care of the rest.”
“The consistently in the voice and music across all lines will help with our business branding.
The On Hold Messages really help the customer get a feel for who we are and what we are trying to achieve with our service as well as allowing us to cross sell.”
“Having a consistent approach and tone of voice across our IVR system has improved the customer experience and it’s worked an absolute treat.
Over the years we’ve been working with iNarrator the consistency of the voice has been fantastic, it’s not deteriorated, there’s not been any change it’s been quite impressive how consistent that’s been over the years, I don’t think we could tell the difference between the recordings on day one to the most recent.”
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