iNarrator Services

We offer four essential services that will increase business opportunities and customer loyalty…

Select a Service

on hold audio

On Hold Audio

Professionally written, voiced and produced messages to entertain, promote and cross sell to your callers whilst being transferred or on hold.
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ivr inarrator

IVR

IVR Prompt Recording Service through to full IVR Consultancy and design service. Improve your caller experience.
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greeting messages inarrator

Greeting Messages

Keep it simple and professional with welcome, auto attendant, out of hours and voicemail messages, recorded by one of our experienced voice artists.
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bespoke projects inarrator

Bespoke Projects

Professional voice recordings for use in presentations, e-learning programmes, video narration, websites, visually impaired documents.
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On Hold Audio

Use professionally written, voiced and produced audio to effectively promote your business to your hottest leads, who have already dialled in to your company. Keep your phone system audio messages, on-brand with all your other marketing activities; and your On Hold Messages could become your best sales and marketing investment! 

Use On Hold Messages to cross promote your products and services, publicise exhibitions, events and trade shows, and inform and entertain your callers so they’re learning more about your company, and its products and service; instead of system-generated beeps or music whilst holding the line or being transferred.

Every stage of our pre-production and recording process has been fine-tuned over the years to ensure your finished audio is spot on.

on hold audio
ivr audio

IVR

Directing your callers to the correct department, service or member of staff from their first point of telephone contact saves both time and money – and keeps your customers and service users satisfied with the provision they’re receiving from you.

We have designed call flows from simple one tier IVR menus, through to full call centre systems, automating call taking and handling, so your staff only handle the most important and relevant calls.

We’ve seen a massive increase in systems that allow the caller to self-serve many features, or channel shift to online account access; our consultancy service takes the pressure off you having to create call flows – or if you’ve already got them up to scratch, we’ll take a look over your scripting and record with one of our professional voice overs.

greetings for phones

Greetings

Properly recorded phone system messages using the same voiceover across all your messages provides a professional and consistent impression for your callers, and brings your telephone system in line with other material that you have professionally produced, such as your website, brochures, and presentation material. We can write or just produce your welcome, auto attendant, out of hours, busy and voicemail messages.

Welcome:

Welcome to iNarrator; just so you know, we record our calls for training and monitoring purposes; we’re connecting you to a member of the team now.  

Auto Attendant:

So we can correctly direct your call, please select from the following options:

To speak to someone about an existing project, please press 1
If you’d like to start a new project, it’s 2
For our Accounts Department, press 3
And for anything else, please press 4

Out of Hours:

Thanks for calling iNarrator; our offices are now closed.  Our normal hours are Monday to Friday 9am to 5pm; please call back between these times or send an email to Office at iNarrator dot com and one of the team will get back to you when we reopen.

Busy:

Thanks for calling iNarrator; all our lines are currently busy. Please continue to hold and one of the team will be with you in just a moment, alternatively send an email to Office at iNarrator dot com and we’ll get back to you as soon as we can.

Voicemail:

You’ve reached the voicemail for the iNarrator Accounts Department; please leave a message after the tone or alternatively send an email to Accounts at iNarrator dot com and one of the team will get back to you.

Seasonal:

Thanks for calling iNarrator; we’re now closed for the Christmas and New Year break and will reopen on Thursday the 2nd of January 2020. Thank you for working with us this year; wishing you a very Merry Christmas and Happy New Year.

Bespoke Projects

Our studio is equipped to record pretty much anything; some past projects have included multiple yoga CDs, automated presentation, online training guides, recorded terms and conditions for visually impaired clients, video narration, and radio commercials. If you’ve got something that could benefit from being professionally voiced and produced, give us a call – we’d love to work with you on it.

bespoke inarrator projects

Don't just take our word for it...

We work with some brilliant companies and here's what they have to say about us..

  • Marketing Manager, Easy Trim Roofing

    “Truly professional, helpful and experienced in their field. We have used other similar suppliers at a significantly higher cost for a significantly inferior service. Look no further for on -hold-marketing support!”

  • Paul Flannagan

    Guinness Partnership

    “Having a consistent approach and tone of voice across our IVR system has improved the customer experience and it’s worked an absolute treat.

    Over the years we’ve been working with iNarrator the consistency of the voice has been fantastic, it’s not deteriorated, there’s not been any change it’s been quite impressive how consistent that’s been over the years, I don’t think we could tell the difference between the recordings on day one to the most recent.”

  • Mark Morley

    Red Recruitment 24/7

    “In the same month we implemented On Hold Marketing from iNarrator one of our existing clients heard our message promoting our commercial service and subsequently purchased the service, which easily covered the cost of the On Hold Marketing for a whole year.”

We can reduce abandoned calls & at the same time promote your products and services to existing & potential clients.