iNarrator Services

We offer four essential services that will increase business opportunities and customer loyalty…

Select a Service

on hold audio

On Hold Audio

Professionally written, voiced and produced messages to entertain, promote and cross sell to your callers whilst being transferred or on hold.
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ivr inarrator

IVR

IVR Prompt Recording Service through to full IVR Consultancy and design service. Improve your caller experience.
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greeting messages inarrator

Greeting Messages

Keep it simple and professional with welcome, auto attendant, out of hours and voicemail messages, recorded by one of our experienced voice artists.
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bespoke projects inarrator

Bespoke Projects

Professional voice recordings for use in presentations, e-learning programmes, video narration, websites, visually impaired documents.
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On Hold Audio

Use professionally written, voiced and produced audio to effectively promote your business to your hottest leads, who have already dialled in to your company. Keep your phone system audio messages, on-brand with all your other marketing activities; and your On Hold Messages could become your best sales and marketing investment! 

Use On Hold Messages to cross promote your products and services, publicise exhibitions, events and trade shows, and inform and entertain your callers so they’re learning more about your company, and its products and service; instead of system-generated beeps or music whilst holding the line or being transferred.

Every stage of our pre-production and recording process has been fine-tuned over the years to ensure your finished audio is spot on.

on hold audio
ivr audio

IVR

Directing your callers to the correct department, service or member of staff from their first point of telephone contact saves both time and money – and keeps your customers and service users satisfied with the provision they’re receiving from you.

We have designed call flows from simple one tier IVR menus, through to full call centre systems, automating call taking and handling, so your staff only handle the most important and relevant calls.

We’ve seen a massive increase in systems that allow the caller to self-serve many features, or channel shift to online account access; our consultancy service takes the pressure off you having to create call flows – or if you’ve already got them up to scratch, we’ll take a look over your scripting and record with one of our professional voice overs.

greetings for phones

Greetings

Properly recorded phone system messages using the same voiceover across all your messages provides a professional and consistent impression for your callers, and brings your telephone system in line with other material that you have professionally produced, such as your website, brochures, and presentation material. We can write or just produce your welcome, auto attendant, out of hours, busy and voicemail messages.

Welcome:

Welcome to iNarrator; just so you know, we record our calls for training and monitoring purposes; we’re connecting you to a member of the team now.  

Auto Attendant:

So we can correctly direct your call, please select from the following options:

To speak to someone about an existing project, please press 1
If you’d like to start a new project, it’s 2
For our Accounts Department, press 3
And for anything else, please press 4

Out of Hours:

Thanks for calling iNarrator; our offices are now closed.  Our normal hours are Monday to Friday 9am to 5pm; please call back between these times or send an email to Office at iNarrator dot com and one of the team will get back to you when we reopen.

Busy:

Thanks for calling iNarrator; all our lines are currently busy. Please continue to hold and one of the team will be with you in just a moment, alternatively send an email to Office at iNarrator dot com and we’ll get back to you as soon as we can.

Voicemail:

You’ve reached the voicemail for the iNarrator Accounts Department; please leave a message after the tone or alternatively send an email to Accounts at iNarrator dot com and one of the team will get back to you.

Seasonal:

Thanks for calling iNarrator; we’re now closed for the Christmas and New Year break and will reopen on Thursday the 2nd of January 2020. Thank you for working with us this year; wishing you a very Merry Christmas and Happy New Year.

Bespoke Projects

Our studio is equipped to record pretty much anything; some past projects have included multiple yoga CDs, automated presentation, online training guides, recorded terms and conditions for visually impaired clients, video narration, and radio commercials. If you’ve got something that could benefit from being professionally voiced and produced, give us a call – we’d love to work with you on it.

bespoke inarrator projects

Don't just take our word for it...

We work with some brilliant companies and here's what they have to say about us..

  • Kevin Vost

    Head of Contact Centre, Wandle

    “iNarrator has helped Wandle sound more professional, more streamlined and have a more joined up approach, the main outcome has been a phenomenal reduction in call wait times. The professional voice messaging supplied by iNarrator is authorative and guides customers to exactly what they need to be.

    It’s a pleasure doing business with iNarrator, it’s one phone call and they take care of the rest.”

  • Scott Moy

    Agenda Recruitment

    “Thanks to our new On Hold Marketing Audio, we sound a more professional company when a prospective client or candidate calls our office.

    Great service with real value for Money.”

  • Samantha Tomlinson

    Contact Centre Manager, Wowcher

    “iNarrator has done a great job helping us create an IVR system which means all we have to do now is monitor and make tweaks at the relevant times of the year.

    Steve and the team are always available at the end of the phone if we need to speak and make changes, and critically new messages are always turned around really quickly for us. Overall we’re very happy with the service we receive.”

We can reduce abandoned calls & at the same time promote your products and services to existing & potential clients.