Audio Branding Case Studies

Take inspiration from some of our clients and listen to the audio samples below to hear how good your businesses phone systems could sound...

Adrian Bingham

Jury's Inn

“We’ve started a journey with Jurys Meetings and iNarrator has helped to start that journey. Starting to inform customers that we have meeting rooms and that really shows the power of messaging in terms of creating a talking point that then creates customer awareness that then potentially creates business.”

 

The reason why Jurys Inn has a relationship with iNarrator is the personal touch of doing business how we want it, when we want it, in the method we want it, and it’s always of the utmost quality.

 

I don’t make wholehearted recommendations lightly but iNarrator seem to have a genuine interest in what we do and improving that for us.”

Project example:

Paul Flannagan

Guinness Partnership

“Having a consistent approach and tone of voice across our IVR system has improved the customer experience and it’s worked an absolute treat.

 

Over the years we’ve been working with iNarrator the consistency of the voice has been fantastic, it’s not deteriorated, there’s not been any change it’s been quite impressive how consistent that’s been over the years, I don’t think we could tell the difference between the recordings on day one to the most recent.”

Project example:

Samantha Tomlinson

Wowcher

“iNarrator has done a great job helping us create an IVR system which means all we have to do now is monitor and make tweaks at the relevant times of the year.

 

Steve and the team are always available at the end of the phone if we need to speak and make changes, and critically new messages are always turned around really quickly for us.

 

Overall we’re very happy with the service we receive.”

Before:

After:

Kevin Vost

Wandle

“iNarrator has helped Wandle sound more professional, more streamlined and have a more joined up approach, the main outcome has been a phenomenal reduction in call wait times.

The professional voice messaging supplied by iNarrator is authorative and guides customers to exactly what they need to be.

 

It’s a pleasure doing business with iNarrator, it’s one phone call and they take care of the rest.”

Before:

After:

Annie Johnson

Destinology

“The new On Hold Messages supplied by iNarrator have allowed us to promote different destinations, sales promotions and offers. 

 

We’ve also found the messages have encourage clients to select a new destination that they might not have considered before.”

Project example:

Like what you hear?

Many thanks for your speedy work, very professional and a pleasure to work with you. The recordings sound fantastic and are a real improvement.

Ryan Batchelor, Meta IT

“Thank you for the On Hold Marketing Messages you supplied to us. We found the process incredibly easy with your guidance and found the service, ideas and result first class. I only wish we could order more often from you, as it was such a pleasure to work with you.”

Richard Stinson, Brookstone Creative

“Truly professional, helpful and experienced in their field. We have used other similar suppliers at a significantly higher cost for a significantly inferior service. Look no further for on -hold-marketing support!”

Marketing Manager, Easy Trim Roofing

“The consistently in the voice and music across all lines will help with our business branding.

The On Hold Messages really help the customer get a feel for who we are and what we are trying to achieve with our service as well as allowing us to cross sell.”

Steph Bowler

The Insurance Octopus

“In the same month we implemented On Hold Marketing from iNarrator one of our existing clients heard our message promoting our commercial service and subsequently purchased the service, which easily covered the cost of the On Hold Marketing for a whole year.”

Mark Morley

Red Recruitment 24/7

“Really really pleased, thank you so much.

So impressed with how stress free it was for me, it’s made me look like a superstar in the office even though my input was next to nothing!

Would definitely recommend you so feel free to use us as a very satisfied customer.”

Alison Stewart

Total Group

“Thanks to our new On Hold Marketing Audio, we sound a more professional company when a prospective client or candidate calls our office.

Great service with real value for Money.”

Scott Moy

Agenda Recruitment

“The on hold marketing audio has definitely helped to continue the professional image we look to project in all areas of our business and let our customers and suppliers know all services we can provide without making anyone feel like information is being forced on to them in a sales pitch.”

Kim Ellis

APS Security

“All our queries have been responded to promptly. I cannot fault the service in any way. Good package that meets our needs at a reasonable price with a personal touch.

We have already had positive feedback about our new music on hold service.”

Stephen Mod

RJ Wilson

Rob Chadwick

One Electrical

Very competitive pricing which ensured we got a high quality service but weren’t over sold for services we didn’t need or would never use, also no hard sell.

The audio messages present us as a professional company and also highlight the vast range of services that we offer. Clients aren’t always aware of the full range of services so this is an ideal channel to communicate this message.

Marketing Manager, Stats Group

Stats Group

“Having a consistent approach and tone of voice across our IVR system has improved the customer experience and it’s worked an absolute treat.

Over the years we’ve been working with iNarrator the consistency of the voice has been fantastic, it’s not deteriorated, there’s not been any change it’s been quite impressive how consistent that’s been over the years, I don’t think we could tell the difference between the recordings on day one to the most recent.”

Paul Flannagan

Guinness Partnership

“iNarrator has helped Wandle sound more professional, more streamlined and have a more joined up approach, the main outcome has been a phenomenal reduction in call wait times. The professional voice messaging supplied by iNarrator is authorative and guides customers to exactly what they need to be.

It’s a pleasure doing business with iNarrator, it’s one phone call and they take care of the rest.”

Kevin Vost

Wandle

“We chose iNarrator as our On Hold Marketing provider, as they offered great value for money with a helpful and professional service as well as offering the option to pay for the recording upfront or over a 12 month period. The finished On Hold Marketing audio gives callers the right first impression, while promoting our services. Regular callers have commented on the change with positive feedback. I can highly recommend iNarrator On Hold.”

Neil Morris

Your Move, Stafford

“We’ve started a journey with Jurys Meetings and iNarrator has helped to start that journey. Starting to inform customers that we have meeting rooms and that really shows the power of messaging in terms of creating a talking point that then creates customer awareness that then potentially creates business.

The reason why Jurys Inn has a relationship with iNarrator is the personal touch of doing business how we want it, when we want it, in the method we want it, and it’s always of the utmost quality, iNarrator have a genuine interest in what we do and improving that for us.”

Adrian Bingham

Jury's Inn

Systems we
work with:

We can reduce abandoned calls & at the same time promote your products and services to existing & potential clients.