What do callers hear when they call your company?
Here are 5 ways Quality On Hold Marketing can improve your Customer Experience and Grow your Business:
- A professionally written, recorded and produced On Hold solution welcomes and reassures your callers, encouraging them to stay on the line rather than hang up.
- Effective On Hold messaging makes customers feel appreciated and feel good, building positive customer rapport.
- Your On Hold is your opportunity to tell customers about your latest offers and services, an organic cross-sell method increasing enquiries and sales.
- By choosing a voiceover and music track that compliments your company values, your audio branding will create the right impression and elevate your brand.
- Incorporating FAQs into your On Hold can often answer a caller’s question negating the need for them to speak with a team member, improving the customer experience and freeing up phone lines… now that’s a win-win!
With the right messaging, voiceover and music, Quality On-Hold Marketing can save businesses time, resources and improve customer experiences.
At iNarrator we help hundreds of businesses improve their customer experience and efficiency, from small and medium sized enterprises to global organisations.
Contact us today to discuss your requirements or book a Discovery Call via the button above.
