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Halloween Phone Horror Show

Put an end to the horror show on your phone system! Replace the shocking silence,

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National Customer Service Week #NCSW19

This week Monday 7th to Friday 11th October is National Customer Service Week 2019. The

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Hold the line for your free coffee

Yesterday across the country Brits were queuing for coffee, nothing unusual there, but the queues

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What’s the true cost of missing a phone call?

  Missing a call every once in a while might not seem like a big

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How to amplify your business with On Hold Marketing

At iNarrator it’s really important to us that we show our clients our human side,

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3 Phrases to Banish from your On Hold Messages

This week we’re moving onto the phrases for on hold messages that we think should

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The Big Showdown – Silence vs Music vs Music & Messages

We get asked a lot about Music On Hold, and while it’s really important to

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You’ll know it if you hear it. Cisco On Hold Music

In case you didn’t already know, we’re pretty big on On Hold Music. We aren’t

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When was the last time you called your own company?

I’m sure that no matter what sector your business belongs to or you work in,

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How to Write the Best IVR Messages

A version of this article was first published on the Call Centre Helper blog  

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