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How do you treat your customers?

Do you give them the silent treatment or shout at them? We’ve all been there…

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Merry Christmas & Happy New Year

Merry Christmas & Happy New Year. We’re back on Thursday 2nd January 2020

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Halloween Phone Horror Show

Put an end to the horror show on your phone system! Replace the shocking silence,

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National Customer Service Week #NCSW19

This week Monday 7th to Friday 11th October is National Customer Service Week 2019. The

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Hold the line for your free coffee

Yesterday across the country Brits were queuing for coffee, nothing unusual there, but the queues

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How to Write the Best IVR Messages

A version of this article was first published on the Call Centre Helper blog  

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