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The Top 3 Underutilised Features of VoIP Phone Systems

The new normal, for the moment at least, is working from home; to enable this many companies have or are in the process of, moving to a new VoIP Phone System.

VoIP systems have been around for well over 10 years, we’ve seen many of our existing clients move over to providers such as RingCentral, Horizon, Vonage, SoHo66, BT Cloud and many more.

If you’ve just implemented a VoIP phone system here are…

The top 3 underutilised features of your phone system to consider:

 

1. What do customers hear when they call in?

A. Does the line just ring out, leaving customers to wonder if they’ve called the right number?

B. Are they subjected to a robotic voice message?

C. Are they greeted by a warm and welcoming message that’s recorded by a real human being? This is called a Welcome Message or Auto Attendant.

 

2. What happens when you place a caller on hold or transfer them?

A. They’re plunged into silence, left wondering if they’ve been cut off?

B. An 80’s synth music loop is played on repeat every 10 seconds

C. They don’t realise time passing as they listen to professionally voiced on marketing messages that are targeted and relevant. Learn more about On Hold Messages Here

 

3. What happens when someone calls outside of office hours

A. The line just rings out until they give up

B. The call is sent to voicemail with the default system message

C. The caller is greeted by a friendly voicemail asking them to leave a message and providing alternative contact methods. More information on Voicemail Messages Here

 

See how you got on:

Mostly A

Not good from your callers’ point of view I’m afraid. Plus you’re probably missing out on closing new business and you’re certainly passing up the opportunity to cross-promote your products and/or services to callers whilst they’re on hold. Pick up the phone and call us 0161 820 1380 today, and you’ll hear our Welcome Message, which is also how great your company could sound.  Once you’re through to us, we can help you improve your phone messages.

 

Mostly B

Slightly better than all As but there’s room for improvement. You’re missing the opportunity to promote your products and services to your hottest leads – callers on the phone. You should be making use of the time people spend on hold even if it’s just for a few seconds. It builds your brand and connects with your customers. Give us a call and we’ll explain more 0161 8201 380.

 

Mostly C

Fantastic – sounds like you already know about the benefits of professional voice messaging and on hold messages for business. If you haven’t updated your messages recently, especially with current events, then take a look at this blog post about COVID-19 phone messages. Then call us on 0161 410 0203 and we’ll organise a free phone messaging review.

 

Improve your caller experience call us on 0161 8201 380.

 

Professionally scripted and voiced phone messages are the finishing touch to your shiny new VoIP phone system, packages start at just £195, order online here or give us a call today on 0161 820 1380.

 

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