Firstly to all our current and prospective clients I hope you’re safe and well.
With lots of companies deciding to implement home working to avoid infection, and with the government likely to take similar measures to other countries, now is the time to check and test your Business Continuity Plan (BCP).
An important part of your BCP is, of course, your phone system, take a look at the messages below…
Keep Customers Informed
Chances are you’re taking more calls than normal at the moment, one of the quickest and most cost-effective ways to keep your customers up to date is with professional voice messages on your phone system.
Here’s how professional voice messaging can help:
- Update your welcome message to keep callers informed…
- Enable the Auto Attendant (for sales press 1, for accounts press 2 etc) so callers can select the department they need to speak to…
- If you have to close your phone lines then update your Out of Hours Voicemail message to inform callers of other contact methods – such as email, live chat.
Take a look at the examples below:
Coronavirus Business Continuity Messages
Welcome Message
Welcome to [COMPANY NAME]. We’re currently operating with reduced staffing levels. You can contact individual team members via email and their mobile. If you have a general query please email [Generic Email Address] or visit [YOUR WEBSITE]. We will post regular service updates to our website. We’re connecting you to a member of the team now.
Voicemail Message
We’re currently operating with reduced staffing levels. You can contact individual team members via email and their mobile. If you have an urgent query please leave a message and we’ll get back to you A S A P, alternatively, you can email [Generic Email Address]. We will post regular service updates to our website. Thanks for calling [YOUR COMPANY NAME]… Goodbye.
Closed – Pandemic Message
Welcome to [COMPANY NAME]. Our office is currently closed as we’re all working from home. You can contact individual team members via email and their mobile. If you have a general enquiry please email [Generic Email Address] or visit [YOUR WEBSITE]. We will post regular service updates to our website. Thanks for calling [YOUR COMPANY NAME]… Goodbye.
Contact us on 0800 0112 123 or office@iNarratorOnHold.com to order your pandemic phone system messages.
iNarrator is open for business as usual, we have a tried and tested Business Continuity Plan that means we can still support you if home working is enforced by the government.
